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FAQs - Frequently Asked Questions

RedSky Europe provides fulfilment and Managed VAT Services for online retailers selling in Europe. We help businesses grow by taking care of all their ECommerce order fulfilment and EU VAT management business requirements from our EU and UK fulfilment centres.  

Check out our FAQs to learn more about our service offering and if you have a specific question, contact us for more information or schedule a call with the RedSky Sales team directly.

  • International ECommerce Retailers
  • Promotional Marketing Agencies
  • Corporate Employers
  • Entrepreneursand Startups
  • Crowdfunding Campaigners
  • Subscription Box Suppliers
  • Swag Suppliers

RedSky Europe integrates with all major ECommerce platforms including Amazon, Shopify, eBay, Magento, Squarespace, Wix, WooCommerce and many more.

Our head office and Fulfilment Centre are located in Kilkenny, Ireland which is just an hour from Dublin.

Ireland offers barrier-free access to over 500 million consumers within Europe. Ireland’s geographic position, easy transport links to Europe, the U.S. & Middle East; and membership of the E.U. and Eurozone, ensure easy access worldwide. Ireland has a stable government and economy with Gross Domestic Product (GDP) for the full year 2022 estimated to have increased by 12.2%, when compared with 2021. Source:
Ireland is also the remaining country in the EU where English is the main language spoken.

  • Inventory management
  • Inventory storage
  • Order pick and pack
  • Sourcing custom packaging & materials
  • Promotional materials and presentation packaging
  • Assembling kits for subscription boxes
  • Returns processing
  • VAT Management
  • We are constantly looking at ways in which we can offer more bespoke services that will help your business grow. Contact us today with your requirements and we will work with you to find the best solution for your business.

Yes, just fill out our enquiry form with your requirements and we will set up an introductory call to get an understanding of your specific requirement so that we can put together a proposal for you.

Yes, all products entering the RedSky Europe live warehouse must be barcoded. This helps to ensure the accuracy of orders going out to customers as well as your inventory in the warehouse.

Manufacturers will usually supply barcodes with products. If not, we can provide them as a separate project before we receive your stock into the live warehouse. 

Orders received before 12:00 noon on business days will be dispatched that day. (Some exceptions apply such as pre-orders etc.)

Contact us directly as early as possible during the crowdfunding process so that we can plan your fulfilment needs together.

Yes, we offer standard packaging as part of your total fulfilment cost. Any packaging requirements outside of this may incur additional charges.

Yes, we can easily accommodate the insertion of coupons, cards, flyers, etc in the packing of your orders.

No, our fulfilment fees are based on your storage requirements and the number of orders processed.

Our storage prices vary depending on the number of SKUs and the type of storage space required. Contact us directly to discuss your business requirements in detail.

This depends on the type of battery. We will request your product MSDS sheet to assess suitability.

We work with each client to manage their returns in the most cost-effective and efficient manner possible. Our returns service includes inspecting, repacking, re-barcoding and re-stocking returned products. With prior agreement, we can dispose of any products deemed unfit for re-sale. There is a per-item cost for this service.

When your shipment arrives at the RedSky Europe Fulfilment Centre, it goes through a comprehensive receiving process.

We provide all our clients with Guidelines to help ensure their goods are received quickly and efficiently. Please contact your Customer Success Representative if you need to request a copy or if you have any additional questions about our receiving process.

Receiving into live inventory timeframes:

  • Individual non-palletized cartons: up to 5 working days from arrival
  • Less than 6 pallets: up to 5 working days from arrival
  • More than 6 pallets: up to 7 working days from arrival

Yes, our dashboard gives you real-time global inventory visibility so you are in control of your inventory. You can log into your dashboard at any time to check inventory levels, shipments status, parcel tracking info, and more.

WMS stands for Warehouse Management System. Our WMS allows you to view and track your inventory at every point in the fulfilment process, from our receiving dock to your customer’s door.

Volumetric weight is a calculation used by carriers to determine the cost of shipping a package when the space it takes on an aircraft is more costly than the weight. Volumetric weight can also be referred to as “dim” or dimensional weight.

RedSky Europe applies volumetric weight calculations on orders that are using DHL’s Global Express service.

It is calculated as follows:

Length x Width x Height / 5000 = Volumetric weight in kilos rounded up to the nearest 0.5kg

Similar to U.S. sales tax, Value Added Tax is a tax charged on the sale of goods or services and is included in the price of most products and services that are used every day.

Once certain low-value country thresholds are breached, the Seller is required to maintain a VAT registration and to make periodic VAT returns and payments in these countries.

RedSky Europe offers Managed VAT Services that enable your business team to concentrate on growing sales in Europe.  

  • Register your company for VAT
  • Prepare and manage your VAT returns and payments.
  • Advise on all VAT related issues.
  • Essentially all VAT related to VAT will be undertaken by the RedSky Europe

Given that there are 27 countries in the EU with differing requirements, this results in a significant level of complexity for U.S. Sellers. RedSky Europe can eliminate this complexity by:

Managing all VAT related activities

VAT processing for all countries

Retention of statutory information and management of any Tax Authority audits.

All your documentation relating to VAT will be retained by RedSky Europe and i available for inspection at any time.